
State Farm® Insurance Agent Tom McQueeney
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Boyd Smith
July 15, 2025
"Tom McQueeney State farm has great customer service and a very helpful staff. However, they did just give me quite a scare when I got a call saying they were dropping me because of a ticket I received 2 years ago which they very well knew about because I took a driving course to help with the points on my license. As a 22 year old with prior tickets and an accident from when I was 15 it is hard to find an insurance company that will cover me. With that being said state farm has always been my crutch even though it was pricier than what other insurance companies were quoting me. Thankfully I was able to get covered by Progressive with a rate $100 cheaper than what I was paying with state farm. It really just felt like a kick in the butt and was scary at first because I wasn’t sure if I would be able to get insurance again. I am just a little baffled because I have been paying for 2 cars with them and about a month ago they contacted me and told me I could only have insurance on my truck and said I could try again getting insurance in 2027 on my other vehicle. And now they drop me completely. It was all very sudden and stressful because I will not be able to support myself if I cannot drive. Like I said earlier though they have a great staff but dropping me because something that happened so long ago and it’s just now a problem isn’t right or how you treat a customer who has been using y’all since I started driving."
"Dear Boyd, Thank you for sharing your experience and for being a valued member of the State Farm family for so many years. We truly appreciate the trust you and your family have placed in us. We’re sorry for the stress and uncertainty caused by the recent underwriting decisions regarding your coverage. We understand how important reliable insurance is, especially as you work to support yourself. Please know that these decisions are made based on underwriting guidelines designed to balance risk fairly for all our customers. Sometimes past incidents, even those from some time ago, can impact eligibility or coverage options. We regret that this situation felt sudden and unfair, and we want you to know that your long-standing relationship with us means a great deal. While we’re glad you were able to find coverage that works for you, we would be happy to welcome you back should your circumstances or rates with your new insurance company change in the future. Thank you again for your honest feedback and for allowing us to serve you over the years. We wish you the very best moving forward. Sincerely, Tom McQueeney"
Dr Christophe
July 11, 2025
"I've been with this group of SF for over a decade and the service, rates, and especially the reliability has been outstanding. Where other insurers make errors, provide little turnaround time, or create accounts where one wasn't required, Tom's franchise is a cut above. In acquiring insurance for my latest home purchase, Kristen's efforts went beyond what was required. She's an asset to the company."
"Dear Christopher, Thank you so much for your kind words and for being a loyal State Farm customer for over a decade! We’re thrilled to hear that you’ve consistently experienced outstanding service, competitive rates, and reliability with our team. Kristen will be especially pleased to know her efforts made a positive impact during your latest home insurance process. We’re proud to have her as part of our franchise, and your recognition means a lot. We look forward to continuing to serve you and appreciate your trust in us. Warm regards, Tom"
Brooks Swanger
June 19, 2025
"I signed up for auto / home insurance with Sue H. and she has been amazing to work with! I had 2 vehicles insured with my home and was able to get a great rate over my previous insurance company. State Farm for the win!"
"Thank you so much for your wonderful feedback! We're thrilled to hear that Sue H. was able to assist you in finding a great rate for your auto and home insurance. It's always our goal to provide exceptional service and value to our clients, and we're glad that you had such a positive experience with us. If you need any further assistance or have questions in the future, please don't hesitate to reach out. Welcome to the State Farm family! Best, Tom"
Shannon Tamblyn
May 20, 2025
"Tom McQueeney and staff are hands down the best in town. Knowledgeable, supportive, and super friendly."
"Dear Shannon, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Tom McQueeney and our team. Our goal is to provide knowledgeable and supportive service, and it's wonderful to know that we hit the mark. We appreciate your support and look forward to serving you in the future! Best regards, Tommy"
Jason Sims
April 23, 2025
"Easy to work with, great customer service!"
"Thank you so much for your kind words, Jason! We're thrilled to hear that you find our team easy to work with and that you had a positive experience with our customer service. Your satisfaction is our top priority, and we appreciate your support. If you need anything else or have further feedback, feel free to reach out!"
Macy Beckman
April 23, 2025
"As a 22 year old getting their own insurance for the first time I have had a great experience with Tom McQueeney's office. Kristen was a fantastic help to me, she called me the day after I entered my info online and I had a policy within 10 minutes, she explained everything to me in terms I understood and really made it super painless. ALSO I came home this afternoon to a HANDWRITTEN CARD thanking me for my patronage from the entire office! Are you joking!? 10/10 they truly do feel like good neighbors."
"Macy, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Tom McQueeney State Farm agency and that Kristen was able to assist you so effectively. It’s great to know that she made the process easy and understandable for you, especially as you navigated getting insurance for the first time. We believe in the personal touch, so we’re glad you appreciated the handwritten card from our team. Your kind words mean a lot to us, and we’re here to help you whenever you need! Welcome to the family!"
Sarah-Jane Lyles
April 14, 2025
"Megan always goes way beyond normal customer care. She is absolutely trustworthy, knowledgeable and a delight!!"
"Hi, Sarah, Thank you so much for your wonderful feedback! We're thrilled to hear that Megan has consistently exceeded your expectations with her exceptional customer care. Her dedication, trustworthiness, and expertise truly make a difference, and we’re lucky to have her on our team. We appreciate your kind words and look forward to continuing to provide you with excellent service! Thank you, Tom"
Rose Waiters
April 11, 2025
"Sue is one of the BEST!!! She's very knowledgeable and helpful!"
"Thank you for letting us know, Rose! We are so happy to have the opportunity to care for your insurance needs!"
Jack Farrell
April 11, 2025
"Would like to thank Kristen helping me with the daunting task of insuring my musical instruments. It's been something i've avoided for decades and she has made the process very easy."
"Hi, Jack, Thank you for your wonderful review! We're so glad to hear that Kristen made the process of insuring your musical instruments easy for you. It’s great to know we could help with something you’ve been putting off for so long. If you need anything else, don’t hesitate to reach out!"
Andrew Chandler
April 11, 2025
"Chelsea was very helpful getting an issue resolved. We really appreciated her help!"
"Thanks for the awesome feedback! We're so glad Chelsea could help you out."
John Frazier
April 11, 2025
"I switched my boating insurance to Tom’s office and couldn’t be more pleased. Sue Hocutt is an absolute joy to work with! Professional, courteous and always willing to listen!"
"We’re thrilled to hear that you had a positive experience switching your boating insurance with us. Sue is indeed a valuable member of our team, and we’re glad to hear that her professionalism and attentiveness made your experience enjoyable. If you need any further assistance or have any questions, please don’t hesitate to reach out. We appreciate your trust in us!"
Amy knull
April 10, 2025
"Sue is OUTSTANDING!! She responds to her messages so quickly and provides exceptional customer service by keeping us informed and helping us to make the wisest decisions on behalf of our family. She is the most knowledgeable agent I have EVER worked with …and the most kind too!"
"Thank you for taking the time to share your experience, Amy! We’re so glad to hear that Sue provided you with outstanding service and support. Her commitment to keeping clients informed and helping them make the best decisions is truly invaluable. We appreciate your kind words and wish you all the best with your upcoming nuptials! If you ever need assistance again, don’t hesitate to reach out."
Brandon Cordina
April 10, 2025
"Sue is amazing! Always goes above and beyond to help my family and I. Been using her for as long as I can remember. Thanks so much Sue."
"Thank you for your kind words! We’re so glad to hear that Sue has consistently gone above and beyond for you and your family. Her dedication and support mean a lot to us, and we appreciate your loyalty over the years. If you ever need anything else, don’t hesitate to reach out. Thanks again for sharing your experience! Tom"
Joseph
April 10, 2025
"Tommy and all of his team members, Loretta, Sue, Aimar and Meghan to name a few, are always helpful and patient when assisting me with my coverage. I highly recommend this knowledgeable and friendly crew of professionals."
"Thank you so much for your kind words, Joseph! We're thrilled to hear that Tommy, Loretta, Sue, Aimar, Megan, and the rest of the team were able to assist you effectively. Providing helpful and patient service is our top priority, and it’s wonderful to know that it made a positive impact on your experience. We appreciate your recommendation and look forward to continuing to support you with all your coverage needs!"
Brandon Anderson
April 10, 2025
"I couldn’t be more happy to be working with Kristen Thorsby with my policies I have two trucks, one car, a boat, life, and renters insurance with them and she got it $350 lower a month than what I was paying with my other insurance company!"
"Thank you so much for your fantastic review! We're thrilled to hear that Kristen was able to help you save on your insurance while managing your policies for your trucks, car, boat, life, and renters insurance. Saving you $350 a month is an incredible achievement! We appreciate your trust in us and are here to ensure you continue to receive the best service and coverage. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your savings!"
Jeffery berry
April 9, 2025
"Sue Hocut is a wonderful person. She does a fantastic job 👍👍👍 no"
"We're so glad to hear that Sue Hocut has made a positive impression on you. She truly is a valuable member of our team and always goes above and beyond for our clients. We appreciate your feedback and look forward to continuing to provide you with excellent service!"
Terri Dovell
April 9, 2025
"We’ve just recently transferred our auto policies to Ms. Megan Crosby with Mr. Tom McQueeney’s State Farm office. After doing so and being so pleased with her professionalism, we have also opened life insurance policies with her! We are happily referring all that we know to her for all of their insurance wants and needs! Ms. Crosby took the time to make sure that we understood every step and will do the same for you! Please reach out to her for all of your insurance needs!"
"Thank you so much for your glowing review! We’re thrilled to hear that Megan Crosby provided you with such a positive experience during the transfer of your auto policies and in setting up your life insurance. Her dedication to ensuring that you understood every step truly reflects our commitment to excellent customer service. We appreciate your referrals and trust in our team! If you or anyone you know has further questions or needs assistance, please don't hesitate to reach out. We’re here to help!"
Teddy Dovell
April 9, 2025
"Great experience! Megan Crosby handles all of our insurance needs. We had our existing policies transferred to her from another State Farm agency. We’ve been with SF for 30+ years but have never had anyone really take the time to go over and explain the different coverages as well as Megan. We now have better coverage on our vehicles and for about the same premium. We met with her and have purchased life insurance as well. Very polite and professional young lady. I highly recommend!"
"Thank you for your wonderful review! We’re so glad to hear that Megan Crosby provided you with such a great experience while transferring your policies and explaining your coverage options. It’s fantastic to know that you now have better coverage at a similar premium. Megan truly embodies our commitment to exceptional service, and we’re thrilled that you found her to be polite and professional. We appreciate your recommendation and your trust in our agency. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!"
Thuy Nguyen
April 9, 2025
"I had a great experience working with Sue at Tom McQueeney - State Farm Insurance. She was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. Sue took the time to explain everything clearly and went above and beyond to make sure I got the right coverage for my needs. Highly recommend her if you're looking for great service and support!"
"Dear Thuy, Thank you so much for taking the time to share your positive experience with Sue Hocutt and our agency! We are thrilled to hear that Sue has been able to meet your insurance needs effectively and that her prompt communication has made a difference for you and your family. Your recommendation means a lot to us, and we appreciate your trust in our services over the years. If there’s anything more we can do for you in the future, please don’t hesitate to reach out! Best regards, Tom McQueeney State Farm Agent"
Dan Swanger
April 9, 2025
"Sue Hocutt has been my agent for several years and handles all our insurance needs for me and my three children. She always answers my calls or calls me back right away. She has handled changes in our needs promptly and accurately. I would highly recommend this agency."
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Sue has been able to meet your insurance needs effectively and that her responsiveness has made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to continuing to serve you and your family for years to come. If you ever need anything or have any questions, please don’t hesitate to reach out!"
Sean Z.
April 9, 2025
"Approximately 15 years with this agency and currently carry homeowners, flood, 4 cars, and two boats. Never had to file a claim until recently. My experiences with the office staff and agents (especially Sue 💪💪) have always been very positive, and i didnt think it possible, but things actually got even better when i finally had a time of need. Sue and the entire staff went above and beyond- immediate service, fantastic communication, and rapid resolution with respect to my auto repairs. Cant say enough good things about this agency and my experience. All the stars. And thanks again Sue !"
"Thank you so much for your glowing review! We truly appreciate your loyalty over the past 15 years and are thrilled to hear about your positive experiences with our team, especially Sue. It's always our goal to provide exceptional service, especially during times of need, and we're delighted that we could support you effectively with your recent claim. Your kind words mean a lot to us, and we look forward to continuing to serve you for many more years to come. Thank you for trusting us with your insurance needs! 🌟"
Daniel Toppin
March 21, 2025
"Worked with Megan Crosby on my homeowners policy. Very professional, responsive and helpful. Highly recommend talking with her for your insurance needs. Was a pleasure! Thank you!"
"Thank you for your five-star review and kind words, Dan! We are thrilled that you had a great experience with Megan, and we look forward to caring for your insurance needs. "
Vonte Jackson
January 7, 2025
"A.I auto canceling policies. Zero human element"
"Dear Vonte, We are so sorry but some decisions are determined by designated departments, and it is true that it is computer generated based on factors contained within that system. Due to the length of tenure, we cannot process an appeal without additional information. We value our relationships with our customers and strive to meets your needs. We have sent some additional information to you. Feel free to contact me with any additional concerns. We are here to help. "
Ritchie McQueeney
July 29, 2024
"Great help from Aimar."
"Thank you!"
Jeanmare Holjencin
June 18, 2024
"I have had the pleasure of working with Martha Brouthers and Aimar McQueeney for nearly two years- they deliver exceptional customer service and trusted guidance for our clients' insurance needs. Would highly recommend!"
"Thank you, Jeanmare! We really appreciate the feedback and love working with you, too!"